At Clark Furniture Limited, customer satisfaction with our commercial and ergonomic office furniture solutions is our highest priority. Please read this policy carefully before placing an order or requesting a return/refund.

1. Overview & Quick Policy Summary

This policy applies to all purchases made via our website (clarkfurniture.co.ke) or directly at our showroom on Mombasa Road, Nairobi. Our returns framework aligns with Kenyan consumer rights while maintaining standard commercial furniture guarantees.

Product Category Return Eligibility Timeframe Resolution / Refund Type
Standard Office Furniture (Chairs, Desks) Eligible (Unopened & Unused) 7 Days from Delivery Store Credit or Original Payment
Damaged / Defective Items on Delivery Fully Eligible Within 24–48 Hours  Replacement or Repair
Custom / Made-to-Order Setups Non-Refundable N/A Warranty Repair / Replacement Only
Clearance & Floor Sale Items Exchange Only 3 Days from Delivery Store Credit / Exchange Only

2. Eligibility for Returns

To qualify for a standard return, refund, or exchange, your item must meet the following criteria:

  • Return Window: You must initiate the return request within 7 calendar days from the date of delivery.

  • Condition: Items must be completely unused, unassembled, free of damage or wear, and in the exact condition in which they were delivered.

  • Packaging: Items must be returned in their original packaging, including all protective materials, hardware kits, instruction manuals, and accessories.

  • Proof of Purchase: A valid receipt, invoice, or digital order confirmation from Clark Furniture Limited is required for all returns.

3. Damaged, Defective, or Incorrect Items

We perform strict quality checks prior to dispatch. However, if an item arrives damaged, defective, or incorrect:

  1. Inspection at Delivery: We strongly advise customers to inspect all furniture items upon delivery alongside our delivery driver or assembly technician.

  2. Immediate Reporting: Any visible transit damage or missing parts must be noted on the delivery receipt and reported to our customer support team within 24 to 48 hours.

  3. Resolution: For verified delivery damage or factory defects, Clark Furniture Limited will provide a repair, complete replacement, or full refund without charging additional transport fees.

4. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded unless they arrive defective:

  • Custom-Built / Made-to-Order Furniture: Bespoke modular workstations, custom-upholstered executive chairs, or tailored boardroom tables with custom dimensions/fabrics.

  • Assembled or Modified Items: Furniture that has already been assembled by the buyer or modified after delivery.

  • Clearance / Final Sale Stock: Display models, floor samples, or items marked as “Final Sale”.

5. How to Initiate a Return

  1. Submit a Request: Contact our support team via email or phone with your Order Number, receipt, and photos/videos of the item.

  2. Approval & Authorization: Once verified, our team will provide a Return Authorization (RA) number and drop-off/pickup instructions.

  3. Return Logistics:

    • Change-of-Mind Returns: You are responsible for safe transit and shipping costs back to our Mombasa Road showroom.

    • Defective/Wrong Items: Clark Furniture Limited will organize and cover pickup logistics within Nairobi.

6. Refunds & Store Credit

  • Inspection Period: Returned items undergo inspection at our warehouse within 2–3 business days of receipt.

  • Refund Method: Approved refunds are issued back to the original method of payment (M-Pesa, Bank Transfer, or Credit Card).

  • Processing Timelines:

    • M-Pesa / Mobile Money: Processed within 24 to 48 hours after approval.

    • Card / Bank Transfers: Processed within 3 to 7 business days depending on bank processing speeds.

  • Restocking Fee: A 10% restocking/handling fee may apply for non-defective returns to cover administrative and repackaging expenses. Delivery charges are non-refundable for non-defective returns.

7. Warranty vs. Returns

All structural office furniture (including ergonomic chairs, executive desks, and filing cabinets) comes with a 1-Year Manufacturer Warranty. Issues occurring after the initial 7-day return period are handled under our warranty policy via repair or component replacement rather than a full refund.

Need Help with a Return?

  • Showroom Address: Mombasa Road Showroom, Nairobi, Kenya

  • Customer Support Email: sales@clarkfurniture.co.ke

  • Phone / WhatsApp: +254 (0) 793936574

  • Business Hours: Monday – Saturday: 8:00 AM – 5:00 PM (Closed Sundays & Public Holidays)