At Clark Furniture Limited (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clarkfurniture.co.ke, purchase our products, or interact with our showroom in Nairobi, Kenya.

1. Information We Collect

We collect information to provide better services, process your orders, and enhance your shopping experience.

A. Personal Data Provided directly by You

  • Contact Information: Name, email address, phone number (M-Pesa number), and delivery/billing address.

  • Account Credentials: Username and password when you register an account on our shop.

  • Transaction Data: Details about products purchased, payment status, and delivery notes. (Note: We do not store raw credit card numbers or M-Pesa PINs on our servers).

  • Inquiries & Feedback: Messages sent via our contact forms, WhatsApp, or customer service emails.

B. Automated Data Collection (Cookies & Analytics)

  • Technical Data: IP address, browser type, operating system, and domain origin.

  • Usage Data: Pages viewed, items added to cart, time spent on pages, and referring URLs.

  • Cookies: Small files stored on your device to improve site navigation, remember your cart items, and provide personalized experiences.

2. How We Use Your Information

We process your personal information for the following legitimate business purposes:

  • Order Processing & Fulfilling: To process your purchases, arrange delivery to your location in Kenya, and provide order updates.

  • Customer Support: To respond to inquiries, handle returns, and fulfill 1-year product warranties.

  • Site Improvement: To optimize website performance, improve user experience, and refine our product offerings.

  • Marketing Communications: With your consent, to send updates on new furniture collections, seasonal discounts, or newsletters. (You can opt out at any time).

  • Legal & Compliance: To comply with tax obligations, accounting rules, and the Kenya Data Protection Act, 2019.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted third-party service providers essential to operating our business:

  • Logistics & Delivery Partners: Couriers and assembly technicians who need your delivery address and contact number to deliver your furniture.

  • Payment Gateways: Secure payment processors (such as M-Pesa/Safaricom, banks, or card payment processors) to verify and process payments safely.

  • Technical Service Providers: Web hosting, analytics platforms, and email delivery services.

  • Legal Requirements: If required by law enforcement or regulatory authorities under Kenyan jurisdiction.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience.

  • Essential Cookies: Necessary for shopping cart functionality and user login.

  • Analytics Cookies: Help us understand how visitors interact with clarkfurniture.co.ke.

You can choose to disable or clear cookies through your web browser settings. However, disabling essential cookies may affect your ability to add items to your cart or complete purchases.

5. Data Security

We implement appropriate technical and organizational security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal data. These include:

  • Secure Socket Layer (SSL) encryption across clarkfurniture.co.ke.

  • Restricted administrative access to customer order databases.

  • PCI-compliant payment gateway integrations.

6. Your Data Rights

Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Correction: Request that we update or correct inaccurate or incomplete information.

  • Right to Erasure: Request the deletion of your personal data where applicable by law.

  • Right to Object / Opt-Out: Unsubscribe from marketing emails or promotional messages at any time using the “Unsubscribe” link or by contacting us directly.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, accounting, tax, or warranty obligations.

8. Third-Party Links

Our website may contain links to external sites (such as social media pages or map directions). We are not responsible for the privacy practices or content of third-party websites.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

  • Company Name: Clark Furniture Limited

  • Showroom Address: Mombasa Road Showroom, Nairobi, Kenya

  • Customer Support Email: sales@clarkfurniture.co.ke

  • Phone / WhatsApp: +254 (0) 793936574

  • Business Hours: Monday – Saturday: 8:00 AM – 5:00 PM (Closed Sundays & Public Holidays)